Terms of Service
These Terms and Conditions form a client agreement between you the client (hereby referred as you, your) and Sandra V. Lactation, ABN 44678370859 (also referred to as Sandra van der Jagt, Sandra, the Lactation Consultant, we).
These Terms and Conditions also include the Fee Schedule, which can be found here. You must read the Fee Schedule along with these terms and conditions.
In making a booking with Sandra V. Lactation you are accepting these Terms and Conditions and Fee Schedule.
Description of service
These Terms and Conditions relate to services provided by Sandra V. Lactation which include; pre and post natal breastfeeding, chest feeding and lactation support and management via in person consultations, telehealth, courses, education programs and written and video media (Services).
All clients with bookings will receive an appointment reminder 48 hours before their appointment time, which must be confirmed via completion of their COVID-19 screening, and for Initial Consultations, via acceptance of the Consent to Treatment form delivered via email and SMS.
In cases where confirmation has not been received, Sandra V. Lactation will reasonably endeavour to contact you to confirm your appointment and obtain pre-appointment documentation.
By booking your appointment you are accepting Sandra V. Lactation’s cancellation and ‘no show’ policy and Fee Schedule as outlined in these Terms and Conditions.
Fee schedule and Payment
Please read the Fee Schedule outlined here.
You accept the Fee Schedule as it pertains to the relevant packages and Services you have booked.
Payment is expected on or before the day of your appointment.
Payment for services can be made via cash, bank transfer, debit or credit card via third party payment systems (PayPal), T’s &C’s of PayPal can be found here.
All appointments booked will incur a travel charge, as set out below. Distance is determined by radius from Carrington Road & Clovelly Road, Randwick, NSW, 2031.
0-10Km - $0
41+ Km -$50
Cancellation policy (cancellation/late cancellation and ‘no show’)
24 hours notice is required to cancel or reschedule your appointment.
If you cancel your booking within these 24 hours, but no less than 12 hours and do not attempt to reschedule your appointment within 24 hours from your original appointment time, 50% of your appointment fee will be charged.
If you cancel within 12 hours of your appointment time and do not attempt to reschedule your appointment within 24 hours of your original appointment, 100% of the appointment fee will be charged.
New appointment times are subject to availability.
If your appointment is cancelled by Sandra V. Lactation within 24 hours of your appointment time, no financial penalty will be incurred by you.
If in the event your appointment is cancelled by Sandra V. Lactation and no suitable replacement appointment can be arranged in a reasonable timeframe, no charge will be incurred.
No Show Policy
A “No Show” occurs in the event that Sandra V. Lactation or one of their representatives, arrives at the designated appointment address at the appointment time and you are not there within 15 minutes of the appointment commencing.
1. In the event of a ‘no show’ all reasonable attempts will be made by Sandra V. Lactation to contact you and make an alternative appointment.
2. If an alternative appointment is not made within 48 hours of the appointment time, 100% of the appointment fee plus travel costs as outlined in these Terms and Conditions will be invoiced to you and payable within 7 days via direct debit or third party system.
Delivery of Services (eg business hours, ongoing support)
Sandra V. Lactation business hours are Tuesday to Friday 9am-6pm unless otherwise specified. Correspondence, phone calls and support outside of these hours are at the discretion of the Lactation Consultant.
All packages outlined in the Fee Schedule include 14 days of ongoing text and/or email support.
Ongoing support outside this length of time can be purchased on a subscription basis. Fees for add-ons are not refundable, including where you fail to utilise purchased add-on options fully within the time period stipulated.
Dispute resolution process
Sandra V. Lactation are committed to their clients and their customer satisfaction. If, in the event your are unhappy with the Services provided by Sandra V. Lactation we encourage you to contact us at firstname.lastname@example.org to discuss your complaint and rectify if appropriate.
The code of professional conduct for IBCLCs along with complaint forms, disciplinary procedures and sanction list can be found at https://iblce.org/resources/disciplinary-procedures/
Limitation of Liability
To the extent permitted by law I Sandra V. Lactation, Sandra van der Jagt will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
You agree to indemnify, defend and hold harmless Sandra V. Lactation, Sandra van der Jagt from any claim or demand, including reasonable legal fees, made by any third party due to, or arising out of, your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Private Health funds
If you have private health insurance, you are responsible for liaising directly with your private health fund to determine if you are eligible for private health benefits in respect of the services you receive from Sandra V. Lactation, Sandra van der Jagt.
Your Privacy is extremely important. Sandra V. Lactation is committed to respecting your privacy and upholding the security of your personal information, so you can feel confident when interacting with our services.
Collection of your personal information
We collect personal information you provide to us directly, for example, in person during a lactation consultation, over the phone, by email, or through our website.
If you choose to make a booking with Sandra V. Lactation, or pay for services, via our website, we use third parties to collect personally identifiable personal, financial and health data in accordance with Australian Law (Privacy Act 1988, and collection of personal and health data in NSW. On occasion these third party providers use cloud storage of your personal, financial and health data which may be stored in Australia or offshore.
Sandra V. Lactation will protect the privacy of your personal health information as required by the Code of Professional Conduct of the International Board of Lactation Consultant Examiners, the Privacy Act 1988 (Cth) and additional privacy laws pertaining to health information relevant to my State or territory (NSW Health Records and Information Privacy Act 2002 No.71, VIC Privacy and Data Protection Act 2014, and ACT Health Records (Privacy and Access) Act 1997).
Use of personal information
We use personal information and health information you provide us to make clinical assessments and develop a management and lactation plan for you and your child. Where necessary, such as in correspondence with your GP or other health professional, your health information may also be used for ongoing management and care (Purpose).
Other than for the Purpose for which you have provided us with your personal information and health information; we may also use it for other related purposes or as permitted or required by law. Such relating purposes include:
responding to your comments or questions
providing you with marketing material such as our newsletter (if you opt-in to receive such information)
Disclosure of personal information
We may share any personal information you have provided us during our evaluation and/or management of you and/or your child to your other health care providers, as deemed reasonably necessary for your ongoing care and as outlined in your signed consent form.
Any personal information you provide us may also be disclosed, if appropriate, to third parties who provide services on our behalf, such as but not limited to handling customer support enquiries, outsourcing administrative tasks and providing booking and patient management platforms. Those companies will be permitted to obtain only the personal information they need to deliver the service they have been hired to perform on our behalf.
Our suppliers are required by us to comply with the Australian Privacy Principles. We have confidentiality agreements in place with many of our service providers and external agencies who handle personal information that we provide to them. Sandra V. Lactation will only disclose your personal information for the purposes for which it was initially collected, other than directly-related purposes or purposes to which you have otherwise consented.
Other than as stated above, Sandra V. Lactation will not share your personal information. We will never share your personal, health or financial information with any third parties without your consent, or unless required by law.
We are committed to protecting your data. We take commercially-reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms and your information is held in secure servers.
However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to protect your personal information (for example, by protecting any usernames and passwords) and you should notify us as soon as possible of any security breaches. If you do not wish to pay your deposit online, please contact us to arrange for an alternative payment method.
ADDITIONAL INFORMATION FOR WEBSITE AND EMAIL USE:
Accessing the website
There are many aspects of the website which can be viewed without providing personal information, however, for access to certain features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law.
Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.
Third party links
Accuracy, access and correction
Sandra V. Lactation takes reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. You may be required to put your request in writing for security reasons, and we reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis. We will notify you of the basis for any denial of access to your personal information. We will respond to your request within a reasonable period after the request is made.
To request access to your personal information or, if you wish to update or correct your personal information, please contact us via the contact details provided above.
Website Terms and Conditons
By using the Sandra V. Lactation website you are deemed to have agreed to these terms and conditions of use. These terms apply to all visitors and users who access and use this website. We reserve the right to change or modify these terms and conditions at any given time and without notice to you. By continuing to use the Sandra V. Lactation website after any revisions have been made effective, you agree to be bound by the revised terms, whether or not you have reviewed them. Accordingly, Sandra V. Lactation advises you to check this page regularly.
The information on this site is for general breastfeeding purposes only and does not replace individual care by a qualified health professional such as an IBCLC, midwife or GP. All health decisions come with risk and your individual circumstances must be taken into account. Should you need to implement breastfeeding decisions we urge you to do so under the supervision of an appropriately qualified health professional. You should get qualified health professional advice before making a diagnosis and implementing advice published on sandravlactation.com. All information, articles and media published on this website are the property of Sandra V. Lactation.
Sandra V. Lactation will make every attempt to publish true and accurate information, however we cannot guarantee that there will never be any errors or mistakes in published material. Sandra V. Lactation does not accept any responsibility for the accuracy or completeness of any material contained in this site. Additionally, Sandra V. Lactation disclaims all liability to any person relying wholly or partially upon any information presented in this site in respect of anything, and the consequences of anything, done or omitted to be done.
Our website contains links to businesses that are not owned or controlled by Sandra V. Lactation and are considered an “external website”. Sandra V. Lactation assumes no responsibility for the content, privacy policies, or practices of the business websites or services. You acknowledge and agree that Sandra V. Lactation shall not be responsible for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such business. We strongly advise you to read the terms and conditions and privacy policies of any businesses that you visit.
Any legal issues arising in relation to the use of this website will be dealt with under the laws of New South Wales, Australia. Illegal activity under those laws will be a violation of these terms, but as the website is accessible worldwide you should be aware that you could be prosecuted under the law of those jurisdictions.
We will never give your personal information to any individual or company for commercial purposes.
Copyright and Acknowledgments
Sandra V. Lactation reserves all intellectual property rights, including all content within the Sandra V. Lactation website. You may print single copies of any pages of this website for your own personal and non-commercial use but must not otherwise reproduce any material on this website in any form without the express written consent of Sandra V. Lactation.
If you act in any way which contradicts these terms and conditions, Sandra V. Lactation has the right to seek appropriate legal action.